Shipping, Returns & Refund Policy

1. PROCESSING 

Once we receive your order please allow up to 10 business days for processing. All orders are subject to processing time that is separate from the time that it wakes for a shipment to reach its destination once it has been fulfilled. Please note, your tracking number will update once USPS has received the package and it is successfully processed through their system. 

2. PURCHASING

Understand we cannot guarantee to have items in your shopping cart in stock. For this reason, if an item that you order says backordered this item will be processed once it is back in stock. We will work diligently to restock all backordered items.  At the time of processing your purchase, we will show you available shipping methods and their cost. If backordered items are not fulfilled within 30 days you will be contacted with options to exchange your item or receive a store credit for a future purchase. 

Tom Beauty offers the following shipping methods: USPS First Class 5-7 business days 

3. RETURNS 

We accept returns for any items that are new, unworn, with original tags and in resalable condition within 5 days of purchase (including weekends and holidays). To initiate a return, please contact our customer service team via email at TomBeautyFashion@gmail.com

Once a return label has been issued, the item must be brought to USPS within 14 days of being issued the return label.

If you received a defective or incorrect item, we apologize for the inconvenience and will provide you with a prepaid return label. In this case, we will not charge you for any shipping cost. 

We reserve the right to refuse a return and refund for any items that are damaged, worn, or altered in any way. If we receive  a returned item that cannot be resold, we will notify you and offer to return the item to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly.

Examples of items that cannot be resold include:

• Items with stains, tears, or rips
• Items with a strong odor (e.g. smoke, perfume)
• Items with missing tags or packaging

4. REFUNDS

Once we receive your returned item and verify that it meets our return policy requirements, we will process your refund within 7-10 business days. Please not that we do not refund shipping cost unless we made a mistake with your order. 

SHIPPING COST

If you decide to return an item for any reason other than a mistake on our part, you will be responsible for the shipping cost associated with returning the item. This includes both the cost of shipping the item to you and the cost of having the item returned to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe and timely arrival of your return. 

Please note that we reserve the right to deny a return or refund if the item has been damaged, worn, or altered in any way. We also reserve the right to charge a restocking fee for items that are returned without all of their original tags or packaging. 

We reserve the right to refuse a return and refund for any items that are damaged, worn, or altered in any way. If we refuse a return and refund for any items that are damaged, worn, or altered in any way. If we receive a returned item that cannot be resold, we will notify you and offer to return the items to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly. 

Examples of items that cannot be resold include:

• Items with stains, tears, or rips
• Items with a strong odor (e.g. smoke, perfume)
• Items with missing tags or packaging

Thank you for choosing our clothing company. If you have any questions or concerns about our policy, please do not hesitate to contact us.

5. Customer Service Contact

Please send us an email at TomBeautyFashion@gmail.com